1. Scope
This Policy applies to all users of the Twables Platform, including corporate clients, travelers, administrators, and guests accessing the service from Canada or abroad. It complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant regulations.
2. Information We Collect
a. Information You Provide
We collect personal and company information when you:
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Create an account or profile
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Book or manage travel services
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Fill out a form or submit inquiries
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Contact our support team
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Participate in events or surveys
Examples include:
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Name, email address, phone number
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Company name, role, and billing information
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Traveler profiles (preferences, frequent flyer numbers)
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Payment details (via secure payment processors)
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Itinerary and booking information
b. Information We Collect Automatically
When you use our Platform, we may collect certain technical data automatically, such as:
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Browser type and device information
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IP address and geographic location
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Usage patterns and activity logs
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Cookies and session tracking data
3. How We Use Your Information
We use the collected information to:
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Provide and manage our travel services
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Process bookings and payments
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Customize user experiences and preferences
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Maintain security and troubleshoot performance
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Send transactional communications and updates
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Comply with legal and regulatory obligations
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Improve our platform, tools, and offerings
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share your information with:
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Third-party travel providers (e.g., airlines, hotels, ground transport) to fulfill bookings
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Payment processors for secure transactions
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Authorized team members within your organization
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Service providers and partners who support our platform (e.g., IT, analytics, CRM systems)
- Legal authorities, if required by law, court order, or regulation
All third parties are required to comply with strict data protection and confidentiality obligations.
5. Data Retention
We retain your personal information only for as long as necessary to:
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Provide the services you requested
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Comply with legal and financial record-keeping requirements
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Resolve disputes or enforce our agreements
You may request deletion of your data in accordance with Section 9 below.
6. Cookies and Tracking
We use cookies and similar technologies to enhance the user experience, analyze usage, and remember preferences. You may modify cookie settings through your browser, but some features of the Platform may not function properly if cookies are disabled.
7. Data Security
We take reasonable technical and organizational measures to protect your information from:
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Unauthorized access
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Loss or misuse
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Alteration or destruction
These measures include data encryption, role-based access, secure hosting, and regular security audits
8. International Transfers
Although Twables is a Canadian company, some of our third-party partners may be located in other jurisdictions. Where applicable, we ensure that international data transfers comply with privacy laws and contractual protections.
9. Your Rights
As a user, you have the right to:
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Access the personal information we hold about you
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Correct or update inaccurate data
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Request deletion of your personal information
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Withdraw consent to data processing (where applicable)
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File a complaint with a privacy authority
To make a request, email us at [email protected]. We may require identity verification before proceeding.
10. Marketing Communications
You may receive occasional updates, promotions, or newsletters from Twables. You can opt out at any time by:
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Clicking the unsubscribe link in our emails
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Updating your preferences in your account settings
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Contacting us directly
We do not send marketing emails to employees unless explicitly subscribed.
11. Children’s Privacy
Our services are intended for adult business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted to this page with an updated effective date. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.